Questions,
quietly answered.

Orders are processed within 1 business day.
Delivery typically takes up to 14 days after processing. Delivery times are estimates and may vary depending on the carrier and seasonal volume.

Once your order ships, you’ll receive a confirmation email with tracking information (when available).

If you have questions, contact us at support@feltaragift.com

Your order is confirmed once payment is successfully processed and you receive an order confirmation email.

Please review your order carefully before placing it. Once an order is confirmed, we may not be able to make changes or cancellations. If you need help, contact us as soon as possible.

We offer full refunds within 14 days of delivery - and we do not require returns.

To request a refund:

1. Contact us within 14 days of receiving your order
2. Email support@feltaragift.com with:
   Your order number
   A clear photo of the item received

Once verified, we’ll process your refund to the original payment method.

Returns create unnecessary shipping, packaging waste, and carbon emissions.

By offering refunds without requiring returns, we reduce environmental impact while still taking care of our customers.

After approval, you’re welcome to keep the item or donate it.

Shipping is free, but shipping costs are not refundable once an order has shipped.

Yes. Feltara products are curated specifically for thoughtful gifting - quiet moments, appreciation, celebration, and presence.

Product availability and pricing may change from time to time. We reserve the right to update our offerings as needed.

You can reach us anytime at: support@feltaragift.com

We typically respond within 1–2 business days.